Applicants cannot see progress
Phone calls and email follow-ups become the only way to learn where a file is held.
Public-sector approvals
Give every permit one accountable path to decision.
Collect complete applications, coordinate departmental review, manage corrections, and show residents a clear final deadline without exposing internal complexity.
Cities, counties, and public agencies
The operating problem
The decision is not the hard part. The handoffs are.
Department handoffs lose context
Plans, corrections, and prior remarks arrive without a single readable case history.
Deadlines are managed manually
Staff rely on calendars and spreadsheets to identify cases approaching statutory targets.
A complete operating path
Every desk knows what to do, who owns it, and when it is due.
The workflow can be tested by an administrator before publication, then preserved with the submitted application for a consistent record.
Intake
1 dayValidate the application and required plans
Responsible: Permit deskPlanning review
2 daysConfirm land use and site requirements
Responsible: Zoning officerSafety review
3 daysReview egress, suppression, and life safety
Responsible: Fire marshalFinal decision
4 daysIssue or deny with a recorded reason
Responsible: Permitting authorityWhat changes with Avrue
One case record serves every participant.
✓One public tracking number
✓Correction requests attached to the case
✓Visible owners and due dates
✓Defensible approval or denial history
Final due date, required responses, submitted documents, and decision history.
Complete submission, prior remarks, current responsibility, and stage deadline.
Portfolio urgency, overdue work, officer queues, and complete audit activity.
Start with one process
Then reuse the operating model.
Build one successful workflow, keep the same accountability controls, and adapt the form and decision path for adjacent services.
- Business licenses→
- Building and sign permits→
- Inspection remediation→
- Public records requests→
- Grant applications→
- Citizen service escalations→
Your first workflow
Bring one real application. Leave with a clear approval path.
Map the form, owners, stages, deadlines, and applicant experience in one focused session.